Verizon Business Manager Basics
Accessing Verizon Business Manager
Navigate to the Verizon Business Manager portal and log in with your administrator credentials.
Verizon Business Manager PortalUnderstanding the Dashboard
Familiarize yourself with the dashboard layout. Key sections include Device Inventory, Number Management, User Management, and Billing.
Verizon Business Manager SupportUser Role Configuration
Set up appropriate user roles with specific permissions based on job functions.
User Roles DocumentationApple Business Manager Basics
Enrollment Process
Sign in with your Apple ID and enroll your organization in Apple Business Manager.
Apple Business Manager Setup GuideAccount Configuration
Configure your organization information, locations, and MDM server settings.
Apple Business Manager GuideDevice Enrollment Program
Understand how to enroll devices in Apple's Device Enrollment Program (DEP) for automated mobile device management.
Note: Apple Business Manager does not directly handle phone numbers but manages device enrollment and app distribution.
Number Provisioning
Acquiring New Numbers
In Verizon Business Manager, navigate to Number Management > Inventory to view available numbers or request new number blocks.
Number Management GuideAssigning Numbers to Devices
Associate phone numbers with specific devices by selecting the device in inventory and updating the number assignment.
Number Assignment TutorialPorting Existing Numbers
Submit a port request through Verizon Business Manager to transfer numbers from another carrier.
Warning: Incorrect porting information can delay number transfers by several days.
MDM Integration
Connecting Verizon with Apple Business Manager
Link your Verizon account with Apple Business Manager to enable automated device enrollment and configuration.
Integrate Verizon with Apple Business ManagerAutomated Device Configuration
Set up configuration profiles in your MDM solution to automatically assign phone numbers and configure telephony settings.
Device Configuration GuideApp Deployment
Use Apple Business Manager to deploy business-specific applications to managed devices with appropriate licenses.
App Deployment GuideTroubleshooting Common Issues
Number Assignment Issues
If a number isn't working on a device, verify the assignment in Verizon Business Manager and check the device's network connectivity.
Device Troubleshooting GuideActivation Problems
For devices failing to activate, check the IMEI and ICCID values in both Verizon and Apple systems to ensure consistency.
Activation SupportMDM Sync Errors
If devices aren't appearing in your MDM, verify the connection between Apple Business Manager and your MDM solution.
MDM Integration TroubleshootingBest Practices
Regular Audits
Conduct monthly audits of your phone number inventory to identify unused numbers that can be reclaimed.
Verizon Best PracticesDocumentation
Maintain detailed documentation of all number assignments, configurations, and changes for troubleshooting and compliance.
Apple Business Manager Best PracticesSecurity Practices
Implement role-based access control and regularly review user permissions to minimize security risks.
Security Best PracticesTraining
Ensure all support staff are trained on both Verizon and Apple management platforms to provide comprehensive support.
Verizon Training Resources